Hiring Customer Care Executive (Females ONLY) Kestopur -Kolkata

From 0 to 2 year(s) of experience
₹ 2,00,000 - 3,00,000 P.A.

Job Description

Job Description



Minimum Education Qualification: - Must be a Graduate- Regular ( No B.Tech)


JOB DESCRIPTION FOR CCE (Customer Care Executive) (Females Only) (Age upto 28 years)



Locations :-


  • Kestopur

  • Birati



Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism.

Generate business and leads for new loans from new customers Handle branch walk-ins for business

generation.

Generate referrals through existing customer base and walk-ins.

Meetings with HNI, corporates and institutional clients to promote gold loan proposition.

Handle customer requests and complaints and take it to closure.

Understand the need of the customer and cross sell other products accordingly.

Generate business and leads for other products like insurance, NCDs, gold coin etc.

Enter meetings, leads, conversions(self-sourced and referred leads) in CRM daily

Conducting outbound marketing activities to ensure continuous Walk-In the branches.


Interested Candidates need to carry a updated resume with recent passport size with other credentials.


Experienced candidates preferred , but Freshers are also welcome.


Address is -

Muthoot Finance Limited

Regional Office

2nd Floor,17 Manujendra Dutta Road,Above

Great Eastern, Gorabazar Dum Dum ,Post -Gorabazar ,Kolkata -700028



Contact person : Deepti Sasindran (Regional HR) - 8129602451


Role:Customer Success - Other

Salary: 2,00,000 - 3,00,000 P.A.

Industry:NBFC

Functional Area:Customer Success, Service & Operations

Role Category:Customer Success

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

Company Profile

Muthoot Finance

The Muthoot Group is a leading business conglomerate that has successfully expanded, in each and every town, across the nation. The Group has 20 diversified business divisions and 5443+ branches with a global presence across USA, UK, UAE, Costa Rica, Sri Lanka and Nepal. The Group serves over 2.5 lakh customers every single day through its network of branches. Till date, the Group has served over 70 crore customers, including repeat customers. The Muthoot Groups story from humble beginnings to its ever growing stature is built on the firm foundation of 7 fundamental principles of Ethics, Values Reliability, Dependability, Trustworthiness, Integrity and Goodwill. The Group practices an equal opportunity policy wherein people from all sections of the society have equal opportunities to join and be part of the 40,000+ strong Muthoot Family. Muthoot Finance, the flagship company of The Muthoot Group has been rated India’s No. 1 Most Trusted Financial Services Brand for five consecutive years, from 2016 to 2020 by TRA’s Brand Trust Report. It has been certified as ‘Great Place To Work, 2021-22’ and has been recognised and featured as one of the Top 30 Best Places to Work at in India by Skill Tree Global Knowledge Consortium in the Workplace Excellence Show on CNBC TV-18 in 2016. The Company offer 30+ Staff Welfare Measures ranging from Fast Track Promotions, Career Development Programs, National Pension Scheme, Foreign Trips, five types of Annual Incentives/Bonuses, Cash Rewards, Contests with prizes, Maternity Benefits, Medical benefits, Employee Insurance etc. to name a few.
Muthoot Finance believes in promoting local hiring from the region. Every 5th employee is a woman and roughly 24% of the workforce comprises of women. Shri. Amitabh Bachchan Ji is the Brand Ambassador of The Muthoot Group. The Group takes humble pride in its 800 years of family business legacy and unblemished track record. Over these years, millions of underserved Indians have been served through a bouquet of products and services and have been helped in a big way to move ahead in life.

Company Info
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Contact Company:Muthoot Finance

Address:Muthoot Finance Limited Regional Office 2nd Floor,17 Manujendra Dutta Road,Above Great Eastern, Gorabazar Dum Dum ,Post -Gorabazar ,Kolkata -700028

Reference Id:CCE -KESTOPUR/KKT