Be the most trusted, globally diversified institution enriching lives of the masses while contributing back to the society.
To Build leading customer-centric businesses enabled by technology, maintaining the highest standards of corporate governance and uncompromising values.
The Muthoot Group is a flourishing business empire that has pervaded into each and every big & small town of the country, is home to 18 diversified divisions and 4500 plus branches with a global presence. Over 2,53,000 customers visit The Muthoot Group branches every day. The Group has served over 48 crore customers (including repeat customers) till date. The story of The Muthoot Group is built on the foundations of passion, commitment, honesty, traditions and values. Our principle of continuous growth and expansion forms the essence of all our activities.
The Group recently celebrated 131 years of unblemished business excellence lending services to millions of underserved Indians leading to Financial Inclusion even in the most remote and rural areas of the country. Since its inception, The Muthoot Group has been transforming lives of millions of Indians across the country, giving wings to their dreams and creating successful realities. The Muthoot Group has not only grown exponentially but has also facilitated growth for a sizeable population of the country that falls in the underprivileged category.
The Muthoot Group, which has a family legacy of 800 years, was founded in 1887 by Late Shri Ninan Mathai Muthoot, as a modest trading business in the remote village of Kozhencherry in Kerala. The village was geographically handicapped and devoid of all prerequisites for starting and expanding a business such as – mobility, land, resources, industry and favourable market conditions, etc. Despite such challenging situations, The Muthoot Group continued to grow and expand as a result of the sheer will, diligence, honesty and trustworthiness exhibited by its founders.
Today, The Muthoot Group has established for itself a formidable reputation and has garnered the trust of millions of customers. The success of the Group has its roots in its concern for the society and unceasing acts of altruism, the commitment and hard-work put in by its 30,000 employees strong workforce and the trust of its millions of loyal customers.
Each day, we strive to keep our values and ethics intact to serve our customers with services of utmost quality, ensure a sustainable existence and rise up to contribute to the building of our nation.
At The Muthoot Group, the words of Shri M. George Muthoot, Founder Chairman – Banking, form the propelling force behind all our decisions and actions. We cull some profound corporate core values from his statement mentioned below:
“Let us not judge ourselves by the profit we make but by the trust and the confidence that people have in us. Let us cherish and nurture that trust and ensure that every person who deals with us deals with the confidence that he will not be misguided but his interests will be carefully protected.”
The Muthoot Group shoulders the responsibility of standing up to the image that it has created for itself over the last 131 years. Our experience that not only spans through years but also generations helps us understand the dynamics of ever changing market conditions and constantly evolving business environments.
Our Core Values and Commitments
While at The Muthoot Group we believe in continuous progress and development, what has remained unchanged is our belief in the culture of trust.
The following are the founding principles that make the core values imbibed and reflected in our culture, operations and agendas:
Ethics: Our main aim is to put the needs of the customer first before anything else. We strive to provide our customers with the best quality of service under the Muthoot Brand Umbrella and we do the same with a smile.
Values: Accountability for all our operations & services and towards the society makes us a socially responsible and intelligent citizen. Our empire has grown leaps and bounds on the basis of these values. The times may change, but our values will remain unchanged.
Reliability: With an unblemished track record throughout the markets we serve; and across national as well as global boundaries, The Muthoot Group values its commitment to customer-service.
Dependability: We do not judge ourselves by the profit we make but by the trust and confidence that people have shown in us for the past 131 years. Over 6 million people have turned to us for help in their hour of need just because of this guiding principle of ours.
Trustworthiness: We pledge loyalty in our operations, fairness in our dealings and openness in our practices. At The Muthoot Group, we embrace policies and practices that fortify trust.
Integrity: The value is innate to a corruption-free atmosphere and an open work culture. We at The Muthoot Group, therefore cultivate transparency as a work ethic.
Good Will: We serve over 2,53,000 customers each day across our branches. With an unmatched goodwill, the company shoulders the responsibility of providing its customers services of the highest quality.
Shri Ninan Mathai Muthoot
Founder Chairman Banking,
The Muthoot Group
Born : 5th Feb, 1873
Shri M George Muthoot
The Muthoot Group
Born : 4th Feb, 1911