Location Collection Head

from 10 to 20 year(s) of Experience
Delhi NCR

Job Description

Duties and Responsibilities -

  • To achieve collection targets assigned to the territory by meeting collection targets for the states or regions assigned.
  • Meeting the Target on Cost of Collections.
  • Ensuring meeting PI Targets within cost limit specified.
  • Ensuring legal guidelines are compiled for the entire collection structure in letter and spirits.
  • Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
  • Ensure adherence to the Code of Conduct.
  • Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
  • Keeping the write off per cent within risk pricing.
  • Control GCL portfolio in terms of bucket flows.
  • Handle customer issues escalations. Feed back on credit policy based on market conditions.
  • Documented feedback and action taken on all cases in soft buckets.
  • Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise.
  • Manage and put support mechanisms for legal / police issues. Ensuring audit queries are complied with, ensuring corrective and preventive action.
  • Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers.
  • Recruitment of collection officers / Collection managers. Constant evaluation of collection officers/area managers.

Desired Skills
  • People Management skills.
  • Demonstrated success achievement orientation.
  • Excellent communication skills.
  • Negotiation Skills
  • Strong bias for action driving results in a high performance environment.
  • Demonstrated ability to lead from the front.
  • Excellent relationship skills.
  • Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.
  • Exceptionally high motivational levels and needs to be a self starter.
  • Working knowledge of computers.

Salary: Not Disclosed by Recruiter

Industry:Banking / Financial Services / Broking

Functional Area:Accounts, Finance, Tax, Company Secretary, Audit

Role:Outside Consultant


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Muthoot Finance Ltd

Muthoot Finance
View Contact Details+

Recruiter Name:Cerney Thomas

Contact Company:Muthoot Finance Ltd

Reference Id:Location Collection Head - Delhi