Duties and Responsibilities -
- To achieve collection targets assigned to the territory by meeting collection targets for the states or regions assigned.
- Meeting the Target on Cost of Collections.
- Ensuring meeting PI Targets within cost limit specified.
- Ensuring legal guidelines are compiled for the entire collection structure in letter and spirits.
- Ensure that the collection agencies and executives adhere to the legal guidelines provided by the law in force.
- Ensure adherence to the Code of Conduct.
- Continuously monitoring collection agencies and collection executives to identify fraudulent practices and ensure that no loss is incurred due to such activities.
- Keeping the write off per cent within risk pricing.
- Control GCL portfolio in terms of bucket flows.
- Handle customer issues escalations. Feed back on credit policy based on market conditions.
- Documented feedback and action taken on all cases in soft buckets.
- Ensuring adequate Feet on Street availability area-wise / bucket-wise / segment-wise.
- Manage and put support mechanisms for legal / police issues. Ensuring audit queries are complied with, ensuring corrective and preventive action.
- Manage productivity by fixing productivity parameters for DMA / Agencies / collection executives monitoring performance against set parameters and daily review of Area Managers and monthly review of Collection officers.
- Recruitment of collection officers / Collection managers. Constant evaluation of collection officers/area managers.
- People Management skills.
- Demonstrated success achievement orientation.
- Excellent communication skills.
- Negotiation Skills
- Strong bias for action driving results in a high performance environment.
- Demonstrated ability to lead from the front.
- Excellent relationship skills.
- Affirmative in nature, Strong Leadership Skills, Clarity of thought and perseverance.
- Exceptionally high motivational levels and needs to be a self starter.
- Working knowledge of computers.
Salary: Not Disclosed by Recruiter
Desired Candidate Profile
Muthoot Finance Ltd
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Recruiter Name:Cerney Thomas
Contact Company:Muthoot Finance Ltd
Reference Id:Location Collection Head - Delhi