Post : CUSTOMER CARE EXECUTIVE (Female Only)
1. Customer Care Executives (Only Females, Regular Graduate (NON BTECH , IT Background), Age upto 30 years) - Rs. 12000 - Rs. 14000 pm. (subject to experience proofs) & additional incentives and other benefits
Ensuring submission of daily work plan to senior every morning.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism.
Generate business and leads for new loans from new customers through the below mentioned activities:-
Handle branch walk-ins for business generation.
Generate referrals through existing customer base and walk-ins.
Meetings with HNI, corporate and institutional clients to promote gold loan proposition.
Get involved in branch catchments area combing activities, out-bound sales calls and neighborhood marketing
To handle customer requests and complaints and take it to closure.
Understand the need of the customer and cross sell other products accordingly.
Generate business and leads for other products like insurance, NCDs,gold coin and Money transfer
Enter meetings, leads, conversions self-sourced and referred leads) in play book/CRM daily
Ensure follow up and sales closure for leads generated.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Conducting outbound marketing activities to ensure continuous Walk-In the branches.
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
Ensuring that the company delivers the highest standards of service to all customers.
Provide information to customers regarding the company new offerings & new schemes.
Analyze the needs of customer and cross sell company product & services accordingly.
Assist in identifying opportunities within accounts; improve client retention through strong customer focus and attention.
Accurately document all customer interactions in a case tracking database.
Ensuring transparency in all dealings with customers.
Maintaining discipline & decorum in dealing with clients & customers.
Gold Checking & appraisal when & if required by the branch.
Note: Only local candidates shall come for interview
Walk In Date & Time:
8th to 11th Decrmber 2018
Muthoot Finance Ltd,Regional Office
1st Floor,Lekhraj-2,Lekhraj Market, Faizabad Road ,
Indira Nagar ,Lucknow: 226016
Salary: INR 1,25,000 - 1,75,000 P.A.
Role Category:Channel Sales
Role:Sales Executive / Officer
Employment Type:Permanent Job, Full Time
Desired Candidate Profile
Muthoot Finance Ltd
Contact Company:Muthoot Finance Ltd
Time and Venue
Muthoot Finance Ltd,Regional Office 1st Floor,Lekhraj-2,Lekhraj Market, Faizabad Road , Indira Nagar ,Lucknow: 226016