Support & Lead entire CRM Implementation project for The Muthoot Group
Ensure Successful completion of project as per project scope.
Successful Implementation of CRM with in the specified time line.
Techno function of CRM for manage End to End integrations development and API designee.
Project management for Application.
Managing & support existing applications so as to ensure business continuity and Resolutions of issues within TAT.
Implementation of changes with in TAT, Ensuring proper support, Process Streamline, Managing end users education and training.
Effective Team Management and Vendor Management
Change Request Management, Cost negotiation, implementation of changes with in TAT
Developing of tools and new modules to achieve human free operations by coordinating with development team
Resolving all other IT related complaints received from Branches by coordinating with RSAs
Integrations of CTI,AOD,ACD for Call center
Website modification & other web site related supports
Implementation of various Open source application
Salary: INR 11,00,000 - 20,00,000 PA.
Role Category:Senior Management
Desired Candidate Profile
UG:B.Tech/B.E. - Any Specialization
Muthoot Finance Ltd
The Muthoot Group, as one of the country's leading business conglomerates, comprises 20 diversified divisions- Financial Services, wealth Management, Money Transfer, Forex, Securities, Vehicle & Asset Finance, Media, IT, Healthcare, Housing & Infrastructure, Education, Power Generation, Leisure & Hospitality, Plantation & Estates, Precious Metals, Travel Services, Personal Loans, Muthoot Money, Housing Finance & Overseas Operations. The Group has a network of 4800 plus branches and offices across India and abroad. Each of these 20 divisions has set benchmarks for quality products and services, customer relationships and management processes in their own industries.
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Recruiter Name:Cerney Thomas
Contact Company:Muthoot Finance Ltd
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