CCE Mandi (4875) Chd

0 - 2 Years
Mandi

Job Description

Muthoot Finance Ltd. is looking for experienced candidates for Customer Care Executive position.

Post : CUSTOMER CARE EXECUTIVE (Female Only)

Branch Locations :

Mandi.


1. Customer Care Executives (Only Females, Regular Graduate (NON BTECH , IT Background), Age upto 30 years) - Rs. 12000 - Rs. 14000 pm. (subject to experience proofs) & additional incentives and other benefits

Job description;

Ensuring submission of daily work plan to senior every morning.
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
Manages all customer communication with the appropriate level of etiquette, timeliness and professionalism.
Generate business and leads for new loans from new customers through the below mentioned activities:-
Handle branch walk-ins for business generation.
Generate referrals through existing customer base and walk-ins.
Meetings with HNI, corporate and institutional clients to promote gold loan proposition.
Get involved in branch catchments area combing activities, out-bound sales calls and neighborhood marketing
To handle customer requests and complaints and take it to closure.
Understand the need of the customer and cross sell other products accordingly.
Generate business and leads for other products like insurance, NCDs,gold coin and Money transfer
Enter meetings, leads, conversions self-sourced and referred leads) in play book/CRM daily
Ensure follow up and sales closure for leads generated.
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Conducting outbound marketing activities to ensure continuous Walk-In the branches.
Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.
Ensuring that the company delivers the highest standards of service to all customers.
Provide information to customers regarding the company new offerings & new schemes.
Analyze the needs of customer and cross sell company product & services accordingly.
Assist in identifying opportunities within accounts; improve client retention through strong customer focus and attention.
Accurately document all customer interactions in a case tracking database.
Ensuring transparency in all dealings with customers.
Maintaining discipline & decorum in dealing with clients & customers.
Gold Checking & appraisal when & if required by the branch.

Note: Only local candidates shall come for interview


Salary: INR 1,25,000 - 1,75,000 P.A.

Industry:Banking / Financial Services / Broking

Functional Area:Sales, Retail, Business Development

Role Category:Channel Sales

Role:Sales Executive / Officer

Employment Type:Permanent Job, Full Time

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Company Profile

Muthoot Finance Ltd

Muthoot Finance Ltd., the flagship company of The Muthoot Group was founded in 1939, by Shri M. George Muthoot. The company today is India's largest and the world's biggest Gold Loan Company. Listed on both BSE and NSE, the company is registered with the RBI, today it has a presence across India and abroad through its network of 5,000+ branches with above 30,000 staff members. Apart from Gold Loan, Muthoot Finace also provides Gold Coins, Money Transfer, Insurance, Foreign Currency Exchange, Pan Card, NCD, Demat Services to its customers.
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Contact Company:Muthoot Finance Ltd

Reference Id:CCE Mandi (4875) Chd